Review Model of Decision Support System (DSS) Methods in The Contextual of Multimedia Platform Selection

Zahran Muhyiddin; Noval Khalifah; Mohamad Zidan

doi:10.35671/jmtt.v5i1.145

Authors

Muhyiddin Universitas Amikom Purwokerto
Noval Khalifah Universitas Amikom Purwokerto
Mohamad Zidan Universitas Amikom Purwokerto

DOI:

https://doi.org/10.35671/jmtt.v5i1.145

Keywords:

Decision Support System, Analytical Hierarchy Process, Simple Additive Weighting, Profile Matching, Multimedia Application

Abstract

Selecting the right management multimedia application is a crucial strategic decision for organizations to optimize operations and minimize implementation risks. However, the vast array of application alternatives with diverse evaluation criteria often creates complexity in the decision-making process. This study aims to map the trends in Decision Support System (DSS) methods and identify the key criteria influencing management application selection through a Systematic Literature Review (SLR) approach. Based on the analysis of primary literature published between 2021 and 2026, it was found that the Analytical Hierarchy Process (AHP) and Simple Additive Weighting (SAW) methods are the most dominant approaches used. The results indicate that usability and cost efficiency are the primary determining factors consistently appearing across all reviewed literature, outweighing mere technical sophistication. These findings provide a framework for management practitioners to develop more effective vendor evaluation instruments by prioritizing the balance between functional capabilities and human resource operational readiness.

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